TripAdvisor have launched a new tool to help tourism property owners deal with potential “blackmail”, that is, when a guest threatens to write a negative review unless a refund, upgrade or other demand is met. The new feature allows you to easily report these threats before the corresponding negative review is submitted. Prompt reporting of these blackmail threats can help to keep such bogus reviews from ever appearing on TripAdvisor.
TripAdvisor takes allegations of blackmail or threatening behaviour very seriously as it is against their guidelines and, indeed may be illegal in many jurisdictions.
The TripAdvisor blackmail tool only works if the review has not yet been posted. If the review has already been posted then you should do the following: